Refund & Cancellation Policy

This Refund & Cancellation Policy outlines the rules governing order cancellations, service withdrawals, failed payments, and refunds for all purchases and milestone payments made to World of Corneo and its commercial operating entity Corneo Ventures through corneoworld.com and authorized payment links.

1. Order & Service Cancellation

• Before Project Initiation: Clients may request cancellation of a bespoke software engineering, website, AI automation, or creative service booking within 24 hours of payment, provided engineering discovery or production work has not yet commenced.
• Ongoing Milestone Projects: Once a development sprint, design stage, or consulting engagement has started, cancellation applies only to upcoming uninitiated milestones. Completed sprints or delivered source files cannot be canceled retroactively.
• Digital Products & Instant Downloads: Pre-packaged software kits, digital templates, downloadable guides, and license keys are fulfilled electronically upon confirmation and cannot be canceled once accessed or downloaded.

2. Refund Eligibility

Refunds are evaluated transparently on a case-by-case basis under the following conditions:

• Eligible Full Refund: If payment is completed and cancellation is requested in writing within 24 hours before any service work, provisioning, or digital delivery begins.
• Eligible Non-Delivery / Cancellation by Us: If World of Corneo / Corneo Ventures is unable to initiate or fulfill a paid service order within the agreed timeline in the Statement of Work (SOW), a full refund of the unfulfilled amount is issued.
• Non-Refundable Scenarios: Completed custom development milestones approved on staging, third-party infrastructure/API/domain/cloud fees incurred on behalf of the client, and instant digital downloads once delivered.

3. Duplicate, Failed, or Unauthorized Transactions

If your bank account or UPI/card is debited due to a network timeout without order confirmation, or if a duplicate payment occurs for the same invoice, please notify us with the Transaction Reference / UTR ID. Verified failed or duplicate charges are automatically reconciled and reversed.

4. Refund Processing Timeline & Mode

• Verification Time: All written refund requests are reviewed within 2 business days.
• Credit Timeline: Once approved, refunds are initiated immediately and credited back within 5–7 business days (depending on the issuing bank or UPI network).
• Original Payment Method Only: In compliance with RBI and payment gateway regulations, all approved refunds are strictly credited back to the original payment source (UPI, Credit/Debit Card, or NetBanking) used during checkout. Cash or third-party account transfers are not permitted.

5. How to Request a Cancellation or Refund

Please send an email with your invoice number, registered email, and payment transaction ID to our billing & support desk: